ARCA Creative Privacy Policy

Effective Date: 01.01.2026

1. Introduction

This Privacy Policy (“Policy”) describes how ARCA Creative, an operating name of Steve Woods Photography Ltd. (“we,” “our,” or “us”), collects, uses, and discloses information in connection with your use of our website, services, and client platforms (collectively, the “Service”).

By using the Service, you agree to the terms of this Policy. If you do not agree, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Personal information (e.g., name, email address, phone number)

  • Booking and project information (e.g., property details, service selections)

  • Account or portal access information

  • Communication content (e.g., emails, messages, feedback)

  • Payment information (processed securely via third-party payment providers)

  • Customer service communications

2.2 Automatically Collected Information

We may automatically collect certain information when you use our Service, including:

  • Usage data (e.g., pages visited, features used)

  • Device information (e.g., device type, operating system)

  • IP address

  • Browser type and version

  • Date and time of access

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Improve user experience

  • Understand how our Service is used

  • Store preferences

You can manage cookie preferences through your browser settings.

2.4 Third-Party Sources

We may receive information from third parties such as:

  • Real estate platforms or agents

  • Business partners and collaborators

  • Publicly available sources

3. How We Use Your Information

We use your information to:

  • Provide and deliver our services (photography, video, marketing assets)

  • Process bookings and transactions

  • Communicate with you regarding projects and services

  • Improve and optimize our workflows and offerings

  • Deliver client portals, media galleries, and digital assets

  • Ensure security and prevent fraud

  • Comply with legal obligations

We may also send occasional updates or promotional content, which you can opt out of at any time.

4. How We Share Your Information

We may share your information:

  • With trusted service providers (e.g., editors, hosting platforms, payment processors)

  • With collaborators involved in delivering your project

  • When required by law or legal process

  • In connection with business operations or restructuring

  • With your consent

We do not sell your personal information to third parties for marketing purposes.

5. Your Rights and Choices

Depending on your location, you may have rights including:

  • Accessing your personal data

  • Correcting inaccurate data

  • Requesting deletion

  • Opting out of certain communications

  • Withdrawing consent where applicable

To exercise these rights, contact us using the details below.

6. Data Retention and Security

We retain information only as long as necessary to:

  • Deliver services

  • Maintain business records

  • Comply with legal obligations

We implement reasonable security measures, but no system is completely secure.

7. Children’s Privacy

Our services are not intended for children under 13 (or applicable age in your jurisdiction), and we do not knowingly collect personal information from children.

8. International Data Transfers

Your information may be processed in countries outside your own. We take appropriate measures to ensure data protection in accordance with applicable laws.

9. Changes to This Policy

We may update this Policy from time to time. Updates will be reflected by a revised “Effective Date.”

10. Contact Us

ARCA Creative

Operating as Steve Woods Photography Ltd.

Email: hello@arcacreative.ca

11. Additional Information for Specific Jurisdictions

Canada / British Columbia

We comply with applicable privacy laws including the Personal Information Protection Act (PIPA). You have the right to access and request correction of your personal information.

European Economic Area (EEA)

If you are located in the EEA, you may have rights under the General Data Protection Regulation (GDPR), including:

  • Access

  • Rectification

  • Erasure

  • Restriction of processing

  • Data portability

  • Objection to processing

By using our Service, you acknowledge that you have read and understood this Privacy Policy.